Cancellation Policy
This policy explains how cancellations are handled at each stage of the TutorVy tutor-matching process.
Policy at a Glance
Decisions
Cancellation and refund are separate
Notice
Notice requirements may apply
Completed work
May remain chargeable
Tutor cancels
Rescheduling may be offered
Purpose and Scope
This Cancellation Policy describes how cancellations are handled for services provided by TutorVy, Operated by Logibyte Technologies. It should be read together with our Refund Policy and Terms and Conditions.
How to Submit a Cancellation
To cancel, contact our team through our Contact page or the phone, email or WhatsApp details officially shared with you. We will confirm your cancellation and the applicable terms in writing.
Required Cancellation Information
Please include your name, registered contact number or email, reference number (if any) and a brief reason, so that we can process your request quickly.
Cancellation Before Payment
If you cancel before making any payment, there is nothing to process and no charge applies.
Cancellation After Payment
If you cancel after payment, the outcome depends on the stage of service and the terms agreed before confirmation. Any applicable refund is determined under our Refund Policy.
Cancellation Before Matching Work Begins
If you cancel before our team begins tutor-matching work, you are generally eligible for a refund of any Platform Fee paid, subject to the Refund Policy.
Cancellation After Tutor Search Begins
Once tutor-search work has begun, a portion of the Platform Fee may be retained to cover work already performed, as disclosed before confirmation.
Cancellation After Profile Sharing
If tutor profiles have already been shared, the matching service has been substantially delivered and refund eligibility may be limited accordingly.
Cancellation After Tutor Introduction
Once a tutor has been introduced to you, the core matching service is considered delivered. Refund eligibility at this stage is limited and governed by the Refund Policy.
Trial-Session Cancellation
To cancel a scheduled trial session, please give reasonable advance notice so we can inform the tutor. Late cancellation of a paid trial may be non-refundable.
Ongoing-Tuition Cancellation
For ongoing tuition arranged directly with a tutor, cancellation terms are agreed between you and the tutor, unless separately stated by TutorVy.
Parent or Student No-Show
If a parent or student does not attend a scheduled introduction or trial without notice, any applicable fee for that session may not be refundable.
Tutor No-Show
If a tutor fails to attend a scheduled session without valid reason, we will make reasonable efforts to reschedule or arrange an alternative tutor at no additional Platform Fee.
Rescheduling
Reasonable rescheduling requests made in advance will be accommodated where possible, subject to tutor availability.
Material Change in Requirements
If your requirement changes materially (for example class, subject, schedule or budget), we may need to restart or adjust matching, which can affect timelines and fees.
Cancellation by TutorVy
We may cancel or decline a service where we are unable to find a suitable tutor, where information provided is inaccurate, or where our Terms are breached. Any applicable refund will be handled under the Refund Policy.
Safety or Misconduct Cancellation
We may cancel service immediately in cases of unsafe conduct, harassment, fraud or any activity that endangers a student, tutor or staff member.
Force Majeure
Cancellations caused by events beyond reasonable control will be handled fairly, with rescheduling or alternatives offered where possible.
Relationship with the Refund Policy
Cancellation ≠ Automatic Refund
Cancellation and refund are separate determinations. Acceptance of a cancellation request does not automatically mean that all charges are refundable.
Contact Information
To cancel or ask a question, please reach TutorVy (Logibyte Technologies) through our Contact page.
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