Privacy Policy
This policy explains how we collect, use, share and protect your personal information when you use the TutorVy website and services.
Policy at a Glance
Data use
Collected only for stated purposes
Students
Guardian involvement required
Never stored
UPI PIN, CVV, OTP or banking password
Your rights
Privacy requests supported
Introduction
This Privacy Policy describes how your personal information is handled when you use the TutorVy website and services. We are committed to protecting your privacy and handling your information responsibly.
Who Operates TutorVy
TutorVy, Operated by Logibyte Technologies. References to “we”, “us” and “our” mean Logibyte Technologies operating the TutorVy brand.
Scope of the Policy
This policy applies to information collected through our website, forms, communications and services. It does not apply to third-party websites or services we do not control.
Information Collected from Parents
We collect details you provide such as name, phone number, email, city or pincode, and your requirement details including class, subject, board, schedule, learning mode and budget.
Information Collected about Students
We collect limited student information needed for matching, such as class, subjects, board and learning needs. Student information is submitted by a parent or guardian and used only to arrange suitable tuition.
Information Collected from Tutors
From tutors, we collect qualification, experience, subjects, availability, location preferences and identity or qualification documents submitted for verification.
Career and Résumé Information
If you apply for a role, we collect the details and documents you submit, such as your résumé, contact information and background, to assess your application.
Payment and Transaction Information
Where online payments are enabled, limited transaction information is processed through secure payment providers. We do not intentionally collect or store your full card number, CVV, card or ATM PIN, UPI PIN, OTP, or internet-banking password.
What We Never Store
- UPI PIN
- ATM or card PIN
- CVV
- OTP
- Internet-banking password
- Complete payment-card credentials
Device and Website Information
We may collect basic technical information such as IP address, device and browser type, and usage data to operate, secure and improve the website.
How Information Is Collected
We collect information directly from you when you submit forms or communicate with us, automatically through your use of the website, and from service providers acting on our behalf.
Purposes of Processing
- To understand your requirement and contact you.
- To shortlist suitable tutors and coordinate introductions, trials or demos.
- To provide support and, where enabled, coordinate payments.
- To improve our services, security and website.
- To comply with legal and regulatory obligations.
Consent and Lawful Processing
We process information based on your consent, the performance of our services, our legitimate interests in operating the Platform, and compliance with legal obligations. You may withdraw consent at any time, subject to legal or contractual limits.
Information about Minors
We do not knowingly collect information directly from children. Requirements relating to a student below 18 must be submitted by a parent or legal guardian who consents to this policy on the student's behalf.
Tutor and Parent Introductions
Relevant requirement details may be shared with shortlisted tutors, and relevant tutor details with you, to coordinate an introduction and tuition.
Banks and Payment Gateways
Where online payments are enabled, limited information is shared with banks and payment gateways acting as service providers, solely to process a transaction under the billing name Logibyte Technologies.
Technology and Communication Providers
We use trusted hosting, messaging and analytics providers who process information on our behalf under appropriate confidentiality and security obligations.
Legal and Regulatory Disclosures
We may disclose information where required by law, regulation, legal process or to protect the rights, safety and property of users, the public or TutorVy.
Data Retention
We retain personal information only for as long as necessary to provide the service and to meet legal, accounting, tax or reporting requirements, after which it is deleted or anonymised.
Data Security
We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee that security is 100% effective.
User Rights
Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your information, and object to certain processing.
Access and Correction
You may request access to the personal information we hold about you and ask us to correct inaccurate or incomplete information.
Deletion Requests
You may request deletion of your personal information where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
Withdrawal of Consent
You may withdraw consent to processing at any time. Withdrawal does not affect processing carried out before withdrawal or where we have another lawful basis to continue.
Marketing Preferences
You may opt out of promotional communication at any time while continuing to receive essential service-related messages.
Data-Breach Communication
In the event of a data breach that is likely to affect your rights, we will take appropriate steps and notify affected users and authorities where required by applicable law.
Cross-Border Processing
Where information is processed or stored outside your location by our service providers, we take reasonable steps to ensure appropriate protection consistent with this policy.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
Grievance Process
If you have a privacy concern, please contact us through our Contact page. We will acknowledge and address it fairly. The designated grievance contact will be published here once confirmed.
Policy Updates
We may update this Privacy Policy periodically. The current version and its effective date are always shown on this page.
Contact Information
For privacy questions or requests, please reach TutorVy (Logibyte Technologies) through our Contact page.
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