Refund Policy
This policy explains when fees paid to TutorVy may be refunded, how to request a refund, and how refunds are processed.
Policy at a Glance
Duplicates
Duplicate payments are reviewed
Completed services
May be non-refundable
Approved refunds
Return to the original method
Timelines
Bank processing time may apply
Purpose and Scope
This Refund Policy describes refund eligibility for fees paid to TutorVy, Operated by Logibyte Technologies. It does not affect your mandatory rights under applicable consumer-protection law.
Free Enquiries
Submitting a requirement and receiving initial guidance is free. Refunds only relate to Platform Fees actually paid.
Refund Eligibility
Refund Eligibility at a Glance
- Before matching work begins — generally refundable.
- After profiles shared / tutor introduced — limited or non-refundable.
- Duplicate, excess or failed payments — refundable.
- Change of mind after service delivery — generally non-refundable.
Duplicate Payments
If you are charged more than once for the same service due to a technical error, the duplicate amount will be refunded in full.
Excess Payments
If you pay more than the agreed amount, the excess will be refunded or adjusted against the service, at your preference where feasible.
Failed or Pending Transactions
If an amount is debited but the transaction fails or remains incomplete, it is typically reversed automatically by your bank or the payment provider. If not, contact us and we will assist.
Cancellation Before Work Begins
If you cancel before our team begins matching work, any Platform Fee paid is generally refundable.
Services Already Initiated
Where matching work has begun, a reasonable amount may be retained to reflect the work performed, as disclosed before confirmation.
Services Already Delivered
Where the matching service has been substantially delivered (for example profiles shared or tutor introduced), the Platform Fee is generally non-refundable.
Tutor Search and Profile Sharing
Fees attributable to tutor search and profile sharing become non-refundable once that work is completed.
Tutor Introduction
Once a tutor has been introduced, the core service is considered delivered and refunds are limited accordingly.
Trial-Session Fees
Where a trial session fee applies, it is refundable only if the trial does not take place due to TutorVy or the tutor, and not where the user cancels late or does not attend.
Completed Tuition Sessions
Fees for tuition sessions that have already been delivered are non-refundable.
Prepaid Future Sessions
For any prepaid future sessions that have not yet taken place, refund eligibility depends on the agreed terms with the tutor or service plan.
Change of Mind
A refund is generally not available solely because you changed your mind after the service was delivered.
Changes to Class, Subject, Schedule or Budget
If your requirement changes after work has begun, we will try to adjust the match. Such changes do not automatically create a refund entitlement for work already performed.
No Refund Based Solely on Academic Results
Results Are Not Guaranteed
Refunds are not provided solely on the basis of academic marks, grades, examination results or admission outcomes, as these depend on factors beyond TutorVy's control.
TutorVy Cancellation
If TutorVy cancels a paid service that has not been delivered, you are eligible for a refund of the relevant amount.
Refund Request Procedure
To request a refund, contact us through our Contact page with your details and reference number. We will review and respond with the outcome.
Required Supporting Information
Please provide your name, registered contact, reference number, payment date and amount, and the reason for the request, to help us process it quickly.
Review and Decision Process
We review each request against this policy and the terms agreed before confirmation, and communicate a decision within a reasonable period.
Approved Refund Method
Approved refunds are made to the original payment method unless otherwise agreed and legally permissible.
Refund Processing Period
Once approved, refunds are initiated within a reasonable period, typically within 7–10 business days of approval.
Bank and Gateway Processing Time
After we initiate a refund, the time for the amount to reflect depends on your bank or payment provider and is outside TutorVy's control.
Chargebacks and Payment Disputes
If you raise a chargeback, please also contact us so we can resolve the matter directly. Unjustified chargebacks may be contested with supporting records.
Payments and Billing Name
Billing-Name Disclosure
Where online payment facilities are enabled, payments for TutorVy services may be processed under the billing name Logibyte Technologies. The transaction may therefore appear on the customer's bank account, card statement, UPI application or payment confirmation under the name “Logibyte Technologies” or the applicable payment processor's descriptor.
Payment Safety
Online payment and checkout facilities may not be available during TutorVy's initial lead-generation phase. Users should make payments only through payment links, bank details or other payment instructions officially issued by TutorVy.
Mandatory Consumer Rights
Nothing in this policy limits or removes any rights you have under applicable consumer-protection law. This policy applies in addition to those statutory rights.
Contact Information
For refund requests or questions, please reach TutorVy (Logibyte Technologies) through our Contact page.
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